Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.


To be eligible for a return, your item must be:


  • In the same condition you received it: unworn, unused, and unwashed
  • With tags attached (if applicable)
  • In the original packaging (if applicable)
  • With a receipt or proof of purchase




How to start a return



To start a return, email us at emoticshopusa@gmail.com with:


  • Your order number
  • The item(s) you want to return
  • The reason for the return (optional but helpful)



If your return is approved, we’ll send you:


  • Return instructions, and
  • A return shipping label (if applicable)



Returns must be shipped to:

Emoticshop Returns

[INSERT RETURN ADDRESS]


Items sent back without first requesting a return will not be accepted.



Return shipping



  • If you received the wrong item or the item arrived damaged/defective, we will cover return shipping and make it right.
  • For all other returns, return shipping is the customer’s responsibility. If we provide a prepaid return label, the label cost may be deducted from your refund.




Damages, defects, and wrong items



Please inspect your order upon delivery and contact us within 48 hours of delivery if the item is defective, damaged, or incorrect. Include:


  • Your order number
  • Photos of the item and any packaging damage (if applicable)



We will evaluate the issue and provide a replacement, exchange, or refund depending on availability.



Non-returnable items



We do not accept returns for:


  • Final sale / sale items marked “Final Sale”
  • Gift cards
  • Items that are worn, washed, altered, or damaged after delivery
  • Custom or personalized items (if applicable)



If you’re unsure whether your item qualifies, email us at emoticshopusa@gmail.com



Exchanges



The fastest way to get what you want is to return the item you have. Once your return is accepted, you can place a new order for the correct item (subject to availability).



Refunds



We will notify you once we receive and inspect your return and let you know whether the refund is approved.


If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.


Original shipping charges are non-refundable, unless the return is due to our error (wrong item, defective item, etc.).


If more than 7 business days have passed since we approved your refund, contact us at emoticshopusa@gmail.com.