Shipping policy

Shipping Policy

Shipping Days

We ship orders Monday through Saturday, excluding holidays.

Order Processing and Dispatch

  • Orders placed before 1:00 p.m. are typically dispatched the same day.

  • Orders placed after 1:00 p.m., on Sundays, or on holidays are processed and dispatched the next business day.

  • “Dispatched” means your package has been handed over to the carrier. Delivery time starts once the carrier has the package.

Estimated Delivery Times (Transit Time)

Delivery time estimates may vary depending on your location and carrier operations:

  • Major cities: approximately 2–3 business days

  • Other cities and rural areas: approximately 4–7 business days

Carriers

We ship through reliable carriers such as Envia, TCC, Coordinadora, Interrapidísimo, and Domina. Carrier selection may vary based on destination, service availability, and the most efficient routing for your order.

Tracking

When available, tracking details will be provided once your order ships. You can also contact us for tracking assistance.

Address Accuracy

Please confirm your shipping address at checkout. Customers are responsible for providing a complete and accurate address. If you need to request an address change, contact us as soon as possible—address changes are not guaranteed once an order has been dispatched.

Delays Outside Our Control

Delivery timelines are estimates and may be affected by factors outside our control, including carrier delays, weather, holidays, high-volume shipping periods, or service disruptions.

Shipping Issues (Lost, Missing, or Damaged Packages)

If your order arrives damaged, appears lost, or has unusual tracking delays, contact us and we will assist you with next steps, including carrier inquiries when applicable.

Contact

For shipping questions or support, please contact us with your order number: